Welcome to Punk Row. By accessing or purchasing from our website (punkrow.com), you agree to be bound by the following terms and conditions. We keep things transparent, fair, and straight-up, so please read through them before placing an order.
1. Store Operations & Eligibility
By placing an order, you confirm that you are of legal age to enter into a binding contract in your jurisdiction. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect fraudulent activity or a breach of our terms.
2. Made-to-Order & Intellectual Property
- Custom Production: Every item on Punk Row is printed specifically to order. Because we do not hold massive warehouses of pre-printed stock, your order triggers an independent manufacturing process with our printing partners.
- Designs & IP: All graphics, logos, website copy, and apparel designs are the intellectual property of Punk Row. You may not copy, reproduce, or resell our designs without explicit written permission.
3. Pricing & Payments
- Currency & Taxes: All prices listed are in Australian Dollars (AUD) unless stated otherwise, and are subject to change without notice.
- Payment Security: Payments are processed securely via Stripe. You agree to provide accurate, current, and complete purchase and account information for all transactions made at our store.
4. Shipping, Customs, & Delivery
- Logistics: We offer free shipping on all orders. Because our specialist printers are located overseas, gear is dispatched internationally.
- Timelines: Our estimated delivery window is up to 20 business days. While we aim for prompt delivery, transit dates are estimates and are not absolute guarantees.
- Import Rules: Customers are responsible for any local customs duties, import taxes, or clearance fees that may apply upon the gear entering your country.
5. Returns & Consumer Guarantees
Our returns process is governed strictly by Australian Consumer Law (ACL).
- Faulty Gear: You are entitled to a replacement or refund for items that arrive physically damaged or feature a major print defect.
- Final Sale Realities: Because our products are made-to-order, we do not accept returns or offer refunds for change of mind, incorrect size selection, or external courier delays. Please consult the specific size guides provided on every product page before checking out.
6. Limitation of Liability
Punk Row provides this site and its products on an "as is" basis. While we build high-performance gear designed to handle the daily grind, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or the wear and tear of our apparel beyond its intended use.
7. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted directly to this page and take effect immediately upon publishing.
Got Questions?
If you need clarification on any of the rules, drop us a line at [email protected].